To take our courses, we recommend using the latest version of your favourite browser (Google Chrome, Edge, Mozilla Firefox or Internet Explorer) on your PC or Mac computer. Newer versions of tablets and smartphones (including iPad, iPhone or Android OS) with up-to-date browsers can generally access our content, although older devices may lack the necessary requirements.

You will also need access to a printer, as your certificate can be printed upon successful course completion, and there are resource documents you may wish to print before you begin your course.

To disable your popup blocker, follow these steps:

1. Open your browser settings
2. Look for “Privacy and Security” or “Site Settings”
3. Find “Pop-ups and redirects” or “Block pop-ups”
4. Turn off the popup blocker or add our site to the allowed list

This will allow course content to display properly.

If your course is not loading properly, try these troubleshooting steps:

1. Clear your browser cache and cookies
2. Try a different browser (Chrome, Firefox, Edge)
3. Check your internet connection
4. Disable browser extensions that might interfere
5. Update your browser to the latest version

If the problem persists, contact our technical support team with details about your browser and operating system.

If your username and password are not working, try the following steps:

1. Check that Caps Lock is not enabled
2. Verify you are using the correct username (usually your email address)
3. Ensure you are on the correct login page

If you still cannot log in, use the “Forgot Password” link to reset your password, or contact your training manager for assistance.

In the admin sidebar, click on ‘My Profile’ in the Account section.

To change your password, edit your personal information, or preferences, click here.

Please note that you are required to enter your current password whenever you make changes. If you continue to have issues, please contact our support team for assistance.

If you cannot see your courses, there are a few things to check:

1. Make sure you are logged into the correct account
2. Check that you have completed the enrolment process
3. Verify that your training manager has assigned the courses to your account

If you still cannot see your courses, please contact your training manager or contact our support team for assistance.

Simply log into your account and click on “My Courses”. There is a box to enter the provided enrolment key, shown at the bottom of your course list. If you do not have an enrolment key, contact your training manager.

If you’ve been emailed an invitation for a course instead of given an enrolment key, simply click ‘Accept’ on the pending course invitation.